Albany's BBB-Accredited · Licensed & Insured · Woman-Owned Garage Door Company
When Your Garage Door Fails, Who Do You Actually Trust Inside Your Home?
Most companies quote one price on the phone and a different one at your door. At On Track, the price we quote is the price you pay: diagnosed honestly, fixed the same day, backed in writing. That's why the Capital Region calls us first.
Zero-risk promise: free quotes · you approve the exact price before any work begins · extended warranties available.
- ✓ Licensed & insured, in writing before we touch your door
- ✓ Same-day service, 24/7 emergency dispatch
- ✓ No upsells. You approve the exact price first
- ✓ Woman-owned & family-operated
Verify us yourself: Google Reviews · Facebook · Chamber of Commerce
Sound Familiar?
How Long Has Your Door Been Warning You?
Garage doors almost never fail without notice. They grind, they hesitate, they sag. Then one morning they simply don't open. Which of these is yours doing right now?
Heard a Loud Bang From the Garage?
That's almost always a snapped torsion spring, and the door is now hundreds of pounds of dead weight. How would you get your car out if it happened tomorrow at 7 AM? We stock most residential springs and replace them on the first visit.
Fix My Spring →
Clicking the Remote Twice... Then a Third Time?
When an opener starts hesitating, it's telling you the motor, logic board, or safety sensors are on their way out. What's your plan the day it stops responding entirely, with your car inside?
Fix My Opener →
Grinding, Shaking, or Sitting Crooked?
Worn rollers, frayed cables, and bent tracks don't heal. They compound. A $200 fix ignored for a season becomes a $900 one. How much longer feels safe to wait?
Fix My Door →Here's what most homeowners don't consider: a failing garage door isn't just an inconvenience. It's the largest moving object in your home, it's holding back over 150 lbs of tension, and it's also your home's biggest entry point. If it's not closing fully, who else knows that?
No Surprises. Ever.
The Price We Quote Is the Price You Pay
Wondering why garage door companies won't put numbers on their websites? We do, because we have nothing to hide.
Spring Repair, Starting At
Most spring replacements completed on the first visit, same day you call.
Full Tune-Up & Safety Inspection
Catch the $900 problem while it's still a $79.99 one.
Service Call on Jobs Over $750
The trip fee disappears on any qualifying repair or installation.
Backed in Writing
Every Job Leaves With a Guarantee
- ✓ Extended warranties available on repairs and installations
- ✓ FREE yearly tune-up with every new garage door, for the life of your investment
- ✓ Exact price approved by you before a single tool comes out
- ✓ 10% senior & military discount on every service
- ✓ Licensed & insured. Verify us before we arrive
- ✓ Same-day service, 24 hours a day, 7 days a week
None of this is fine print. It's what raising the standard one door at a time actually looks like.
We Service & Install Every Major Brand
What We Fix
One Call Handles All of It
Garage Door Repair
Is your door off track, crooked, or refusing to move?
Springs, cables, rollers, tracks, panels, storm damage, car-crash damage. Diagnosed on arrival, fixed the same day in most cases.
Repair Details
Spring Replacement
Door suddenly too heavy to lift? Or heard the bang?
The #1 garage door failure. We stock most residential springs on the truck and replace both springs properly so you're not calling us again in six months.
Spring Details
Openers: Repair & Replace
Still using the opener that came with the house?
Whisper-quiet belt drives, battery backup, smartphone control, wall-mount units for a cleaner ceiling. We repair what's fixable and tell you honestly when it isn't.
Opener Details
New Door Installation
What would a new door do for the look and value of your home?
Your garage door is up to 30% of your home's face. Insulated, modern, and installed right, with a FREE yearly tune-up for as long as you own it.
Installation Details
Who's Coming to Your Home?
You'll Know Exactly Who's at Your Door, Because Her Name Is on the Company
Think about the last time a contractor was in your home. Did you know who they were? Did the final bill match the quote? Did they explain what they did, or just hand you an invoice?
Crystal Martin built On Track after 20 years in sales because she was tired of watching homeowners get talked into repairs they didn't need by companies they'd never hear from again.
"A garage door company shouldn't be intimidating. You'll know who's coming, what it costs, and what to expect. Every step. That's not a slogan. That's the whole business model."- Crystal Martin
Don't Take Our Word for It
Your Neighbors Already Checked Us Out
★ 5.0 on Google across 11 reviews · ★ 5.0 on the BBB
My garage door broke unexpectedly around 1:00 PM, and by the time I called Crystal at 4:00 PM, I was already stressed about how long it might take to fix. To my surprise, a technician was onsite by 5:30 PM the same day... After the repair, Crystal personally followed up to make sure everything was working properly. That level of care is rare these days.Kenroy G. Google · May 2026Read the original →
I had an emergency in which my son accidently crashed into the garage door and knocked it down. I called these guys immediately and they were able to come out that same day. They had my garage door good as new by the end of the day. I won't go anywhere else now, but them.Pedro A. Google · May 2026Read the original →
Auggie was prompt, very courteous, competent and professional! He was a pleasure to work with.Nancy P. Google · July 2026Read the original →
Local Means We Can Be There Today
Based in Latham. Minutes From You.
We're not a national call center dispatching whoever's available. We're your neighbors at 724 Watervliet Shaker Rd. That's exactly how we get to you the same day you call.
Albany County
- Albany
- Colonie
- Latham
- Guilderland
- Delmar & Bethlehem
- Cohoes & Watervliet
Saratoga County
- Saratoga Springs
- Clifton Park
- Halfmoon
- Ballston Spa
- Malta
- Waterford
Schenectady County
- Schenectady
- Niskayuna
- Rotterdam
- Glenville
- Scotia
- Duanesburg
Rensselaer County
- Troy
- Rensselaer
- East Greenbush
- North Greenbush
- Brunswick
- Schodack
You Can Keep Wrestling That Door... or It's Fixed by Tonight.
Every day it's ignored, the repair gets bigger and the risk gets worse. One call ends it, with a company you can verify, a price you approve first, and a guarantee in writing.
(518) 277-8188